Frequently Asked Questions
Get Answers for your Queries without anyone's Help !


Get Answers for your Queries without anyone's Help !

What is Web Space?
  • Web Space is the amount of disk space you purchased on the server to host your website files.

How do I access my Web Space and Email Accounts?
  • After activation of your Web Space, you will be get login details of control panel username and password to your email id. You can access your web space and create email accounts after logging in to the control panel.

Can I access my Web Space using telnet / SSH?
  • Remote access (via telnet, SSH or RDP) is not available with our shared hosting. Our Cloud VPS and Dedicated Server products offer full root SSH access (Linux Only) and RDP access (Windows Only). This gives you full control of your Virtual and Dedicated Server Environment.

What is Data Transfer / Bandwidth you provide ?
  • offers unlimited bandwidth for the plans based on customers requirement. Any hosted website or service with must not use excessive amounts of server resources and bandwidth as specified here. The excessive list includes bandwidth, processor utilization and / or disk space or anything which affects other customers or performance of our service Bandwidth refers to the amount of data that is allowed to be transferred to and from your website on our servers. All our plans have unlimited bandwidth which is more than sufficient for a basic website. Customer agrees that he / she shall not use excessive amounts of CPU processing and / or Memory on any of servers. Any violation of this policy may result in corrective action by, in its sole reasonable discretion, including assessment of additional standard charges, disconnection or discontinuance of any and all services, or termination of the website with prior notice to the customer.

What is the difference between Linux and Windows accounts?
  • Currently we offer Linux Shared Hosting. While both are very reliable and widely used platforms, each has their specific advantages. If your website is developed using microsoft technology like ASP.NET, MS Access and SQL database then Windows hosting will be the right choice. If it is designed using PHP and MySQL / PGSQL then you should take a Linux hosting plan. If you are using only html pages your website will work on both linux and windows.. Globally most of the websites are hosted in Linux Platform.

Do you offer any custom hosting packages?
  • Yes we do offer custom hosting plans. You have the choice of upgrading your plan any time. Upgrades are done immediately and do not affect your hosting.

Can I install custom executable (.exe) objects?
  • Hosting support on DLL\'s, COM components, and .exe\'s are not provided in shared hosting service. It is possible only in Dedicated Server Hosting which is currently not provided by Nepstard.

Do you support ASP in Shared Hosting Server?
  • Linux does not support ASP environment. So currently we do not provide ASP supported Environment.

Does your hosting support PERL?
  • PERL is fully supported in both Linux and Windows hosting platforms. Since most of the perl scripts have been developed in Unix Platforms . This works more smoothly under Linux Server.

Does your hosting support PHP?
  • Our shared hosting supported latest PHP Version till date, a scripting language similar to HTML. Using PHP, you can track and authenticate users, serve up XML pages, add additional functionality to forms, and much more.

Do you hosting support Macromedia Shockwave and Flash?
  • These Multimedia utilities are fully supported by all hosting plans. All Flash and Shockwave technologies are supported so you can feel comfortable when you host Flash and Shockwave files. It is recommended not to have complete website developed in Flash as it will consume more time to download and another important factor is search engines does not accept flash files. Thereby your website is not ranked high in rankings.

Do you provide SSL support for Websites?
  • Nepstard provides Free Let's Encrypt SSL Certificate for all your websites. Rather if any premium SSL Certificate needed then we do not provide it as for now.

Do you provide website traffic statistics?
  • Yes, we do provide Webalizer and AWStats for your website. It will be available in your hosting control panel.

What are your DNS servers?
  • Please note that you will have to use the nameservers associated with the control panel you are hosted on. Each control panel has two configured nameservers. In order to confirm which nameservers you should use please refer to the email sent to you at the time of your account creation.

Can I host an E-commerce online store?
  • Yes, you can host and online E-commerce Store on our hosting servers. It has got all the features an online store requires you only have to buy payment gateway and integrate with the Ecommerce website. For further details you can check our website.

Do you offer VPS and Dedicated Server Hosting ?
  • Tes, we do offer VPS and Dedicated Server Hosting.

Do you offer any hosting plan for resellers?
  • Yes, we do offer Reseller Hosting for now.

What is the uptime of your servers?
  • Nepstard offers 99.99% uptime for your websites. In case of any downtime occurred we do provide extensions for the next due date. But such conditions arise only at very extreme levels. We have our team to handle the servers and to maintain them to avoid such problems.

What kind of backup policies do you have in place?
  • takes extreme steps to maintain system integrity. However, is not responsible for loss of data due to any cause. To ensure the highest level of data protection, recommends that all information be backed up by the CUSTOMER. As with any data that you hold a high importance to, it should be in more than one location at all times. Customer agrees to take full responsibility for files and data transferred.

What are your payment policies?
  • All accounts are set up on a prepay basis. Although reserves the right to change prices of accounts or services at any time all-pricing is guaranteed for the period of prepayment. Payment is due each anniversary year following the date the account was established. Payments are accepted by Internet Bank Transfers/ Cheque/ Cash deposit to our bank a/c for customers in India. For customers outside India Payments are accepted through Credit Cards. reserves the right to suspend other services until the outstanding debit if any is cleared. The customer is responsible for all payments owed on the account from the time it was established.

How can I cancel my hosting account and request a refund?
  • Fees paid for any one of the services are non-transferable for other services once the service is activated. Refunds are available only in case of claims within a period 1 week from the date of activation of the hosting plan.

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